Subscribing on CTBN

Before you can perform all the actions that have made you want to use CTBN, you will have to subscribe. Only suppliers and customers have to subscribe as supplier profiles are part of the actions a supplier can perform once they have an active subscription on CTBN.

Things you should know

When you create your account, you are prompted to enter a valid Cameroonian telephone number. This number will be used to perform the subscription process on CTBN. The subscription methods include “MTN Mobile Money (MoMo)” and “Orange Money (OM)”. You might be wondering, what if you used another operator? CAMTEL? YOOMEE? Not to worry, just like we had a plan B for verifying your account, we have a plan B for this one too coming up shortly.

[VERY IMPORTANT] Subscriptions are paid per year, and are valid ONLY for the year in which it was created. If you subscribe in 2025, no matter the month, your subscription will be valid ONLY for 2025. Once we enter 2026, you have to renew your subscription. Suppliers do not need to worry about this as they only have to subscribe to CTBN once, when they create their account for the first time.

If you are wondering what are our rates, please visit the page pricing in the navigation bar.

Initiating a subscription (Plan B)

During your account creation process, or when you want to renew your subscription, you will normally be directed to a page that tells you exactly how the payment will take place. Below is a page showing the case of a supplier:

As you can see, just the above image summarizes everything we could possibly write in this page at the moment. When you click the subscribe button, you will be redirected to a page similar to the one below.

Patience is a virtue

At this point, you will have to be patient, may be more than you have ever been. The processing of your payment may take anywhere from 10 seconds to 10 minutes to complete. But if you perform your payment and you receive an SMS from your mobile operator (MTN or Orange) that the payment was completed successfully and that the right amount was deducted from your account, please go ahead and click the “Verify my payment” link.

If you received an SMS from your mobile operator before you clicked the link, then everything should go well and you will be redirected to a page similar to the one shown below:

Note: Logically, if you cancel the payment, your subscription will fail and you will have to initiate a new one.

Now all you need to do is click on the link “Sign in” and you are good to go.

Note: If you already have an active subscription, please do not initiate another one unless the current one is almost over because if the new one you initiate fails, you will have to perform another subscription that succeeds to have access to CTBN.

You can see all your subscriptions so far by going to Dashboard → My Account → Subscriptions. You should then see a page similar to the one below:

[VERY IMPORTANT] If you encounter a problem while you are creating your account and because of this error you cannot subscribe, do not worry. If you had created the account but no subscription was created for it, or if your active subscription is overdue, you can simply try to sign into your account with your email and password. If you do not have an active subscription, you will be redirected to the appropriate page to acquire a subscription.